Booking information

TERMS AND CONDITIONS

CHECK-IN AND CHECK-OUT TIMES

On the arrival date you can check in from 10.45 am to noon and from 2.45 pm to 6pm
.
On the departure date you must leave rooms by 10 am.

Should you arrive after 6 pm, please contact us to request self check-in or late check-in availability.

SERVICES INCLUDED

  • Access to swimming pool subject to legislation in force. Entry prior booking required. Entry from 10 am to 2 pm or from 2:30 pm to 6:30 pm. We provide robes, towels and cap. You can also enjoy the relaxation room, herbal tea room and salt cave. Entry € 15.00 adults, € 8.00 children up to 12 years old
  • Free wi-fi connection
  • Flat screen Tv in bedroom
  • Bed, bathroom and kitchen (if present) linen;
  • Camp bed for children under 3 years for free (upon request and subject to availability)
  • Daily tidy apartment/room;
  • Entry to solarium and panoramic terrace;
  • End-of-stay cleaning of apartment/room;
  • No tourist tax;
  • Free Parking;
  • Check in/out with electric car

PAID SERVICES

  • Pets (small-medium size, max 15 kg): € 15.00 per day for cleaning and sanitisation service (available for apartments only)
  • Children from 3 to 12 years + € 25.00 per day
  • Packed lunch for excursions: € 12.00, to be collected at breakfast
  • Half board dinner € 28.00 per person per day, half board does not apply during holidays
  • Cleaning of kitchenette (plates, crockery, etc…) upon request and with a surcharge of €8.00 per day
  • Mountain bike and E-bike hire
  • Fridge bar € 8.00
  • Discount coupon for entry ticket for “Narni Sotterranea”: €5.00 per person;
  • Discount Coupon for entry ticket to “Carsulae Archaeological Excavations”: €4.00 per person;
  • Spoleto Card for a discounted visit to the wonderful city of Spoleto, starting from €8.00 per person;
  • Use of wood-burning stove or fireplace (not for cooking), 25 kg basket of wood  € 10.00 with lighting kit, request 1 day in advance (only available for apartments)
  • Rafting outing on Nera river, Pangea rafting (only from April to October)
  • Trail on horse back to Castelluccio di Norcia, Sibillini Ranch (only from May to October)

STANDARD CANCELLATION POLICIES


Booking is considered valid only upon payment of a 30% confirmation deposit within 7 days from confirmation of hotel availability or the provision of valid credit card details

Having to cancel a holiday is unpleasant for everyone: this is why we would like to share our cancellation policies and relative penalties with you:

    • within 8 days from arrival date: no penalty
    • from 7 to 4 days from arrival date: 50% amount due for stay
    • from 3 days from arrival date: 100% amount due for stay
    • in the event of delayed arrival or early departure or no show, 100% of the amount due for the stay will be charged

In the event of government restrictions on movement due to covid 19, the paid deposit will automatically be turned into a voucher usable within one year.

Compulsory information pursuant to EU Regulation no. 524/2016 of the European Parliament and Council Online Consumer Dispute Resolution of the European Commission: http://ec.europa.eu/consumers/odr/

Cancellations for types of room non-refundable: booking cannot be cancelled or modified. In the event of cancellation/ no show, the entire prepaid amount shall be withheld as a penalty.

SPECIAL EVENTS

During holidays and bank holidays (New Year’s, Easter, etc.) a minimum number of nights per stay will be required and the cancellation policy may vary (e.g. may be brought up to ten days prior to arrival date). Cancellation penalties may vary as a consequence. Notice of all changes will be given in advance in dedicated bank holiday and holiday packages upon booking.

PACKAGES

No services included in the package sold will be refunded if not used. Payment for the package is requested upon arrival for the entire booked period.

HALF BOARD

Half board includes overnight stay, breakfast and dinner. There will be a 28.00 euro surcharge per person for dinner at “Sala dei Cavalieri”, the hotel restaurant. Dinner includes a glass of wine, two courses of your choice, a side dish and water.

ONLINE DOCUMENT CHECKIN

Currently we do not manage the online sending of documents however you can help speed up the check-in process at reception by sending your ID documents by email or by sending the following information by email info@anticatorredelnera.it:

Name and Surname
Place and Date of Birth
Address (street name and number, city, post code, province)
ID number
Issued on    /    Expires on